Shipping & Returns
Shipping and Return Policy as of February 1st, 2016
- PMA Tool will not ship to any OFAC nations.
- Effective January 23, 2019 all orders placed for shipment within the US will be charged a flat rate of $8.95.
- Some items require additional shipping charges. These additional charges will show upon checkout.
- Orders will ship within 7 days of order
- All orders are shipped via United States Postal Service Priority Mail, if you prefer to use another method of delivery please contact us at firstname.lastname@example.org and we will do our best to accommodate your request.
- Orders shipped to an Indiana address are subject to Indiana sales tax of 7%.
- International orders are charged a tiered rate based on both the weight and the total value of the order. This tiered rate is based on USPS International Priority Flat Rate. If you prefer an alternate method of shipping, please contact us at email@example.com and we will do our best to accommodate your request.
Return and Refund Policy
Please read the following return policy. For clarification, we have included explanations with parenthesis following some of the statements. If you have any questions concerning our return policy please Email us at firstname.lastname@example.org.
- All PMA Tool branded products are covered by a lifetime warranty against defects in the materials and workmanship.
- All PMA Tool branded products are covered by a 100% satisfaction guarantee for up to 90-days. (If you are not satisfied with the use or appearance of one of our tools we will issue you a full refund less shipping and handling.)
- Non-defective PMA Tool branded items returned within 90 days or showing signs of heavy use or abuse may be subject to a restocking fee and/or refurbishing fee. (If the reason for return is not a design or manufacturing defect and/or we are forced to perform a significant amount of additional work to fix an issue not caused by our processes, you may not be eligible for a full refund, this is at our full discretion.)
- Non-PMA Tool branded tools can be returned for a full refund within 90 days.
- Non-PMA Tool branded tools may also be subject to restocking/refurbishing fees in accordance with the first two statements above.
- Refunds will either be in the form of a credit applied to the credit card used to make the purchase -or- store credit applied to your account. Please allow up to two weeks for processing and delivery of your refund.
- A PMA Tool representative may contact you to discuss the reason(s) for your return.
Instructions for Returning an Item
If you wish to return an item please follow the instructions below.
- Contact us at email@example.com or click here.
- Once your return has been approved you will be notified by Email. Items returned without prior approval for return may be refused.
- Package the item in its original packaging and place it into an outer shipping container with appropriate protection.
- Ship the package to the following address. It is suggested that you use a carrier that offers tracking capabilities.
- PMA Tool LLC
4201 Senica Dr
- Fort Wayne, IN 46818
- Once your return has been received and inspected you will be issued the appropriate refund in accordance with the policies stated in our Return Policy above.